Cancellation Policy
Nalala House - Fair and Transparent Policies
Understanding Our Policy
We understand that travel plans can change. Our cancellation policy is designed to be fair for both our guests and the lodge, ensuring we can maintain our high standards of service while being flexible with your needs.
Standard Bookings
Free Cancellation
Up to 7 days before arrival
Full refund applicable50% Charge
Cancellations made 3–6 days before arrival
50% of total amount charged100% Charge (No Refund)
Cancellations made less than 48 hours before arrival or in case of no-show
Full amount non-refundableGroup Bookings (3 rooms or more)
25% non-refundable deposit required to confirm the booking
Free Cancellation
Up to 14 days before arrival
Full refund (excluding deposit)50% Charge
Cancellations made 7–13 days before arrival
50% of total amount charged100% Charge
Cancellations made less than 7 days before arrival or in case of no-show
Full amount non-refundableEarly Check-Out
Guests who check out earlier than the booked dates will be charged for the full length of the original reservation.
Refunds
Processing Time
Refunds (if applicable) will be processed within 7 working days after cancellation confirmation.
Bank Fees
Bank or transfer fees may apply depending on your payment method.
Payment Method
Refunds will be issued to the original payment method used during booking.
Important Note
Special rates, promotions, or packages may have their own cancellation terms. Please refer to your booking confirmation for specific details related to your reservation.
Need Help with Cancellation?
Our team is here to assist you with any cancellation requests or questions about our policy.