Terms and Conditions

Nalala House Bed & Breakfast - Policies and Guidelines

Welcome to Nalala House

By making a booking or staying with us, you agree to the following terms and conditions. Please take a moment to read them carefully to ensure a pleasant stay.

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1

Reservations and Payments

Bookings can be made directly with Nalala House via phone, email, or online.
A deposit or full payment may be required to confirm your reservation.
Prices are quoted in US Dollars or Tanzanian Shillings, inclusive of breakfast and government taxes unless otherwise stated.
Rates are subject to change without prior notice, but confirmed bookings will be honored at the agreed rate.
2

Check-In and Check-Out

Check-In

From 2:00 PM

Check-Out

By 10:00 AM

Early check-in or late check-out may be arranged upon request and availability. Additional charges may apply.
3

Cancellation and No-Show Policy

Free Cancellation

Up to 7 days before arrival

50% Charge

Cancellations made 3–6 days before arrival

100% Charge (No Refund)

Cancellations made less than 48 hours before arrival or in case of no-show

For group bookings, different policies may apply — see our detailed Cancellation Policy.
4

Children and Extra Beds

Children of all ages are welcome.
Extra beds or baby cots are available upon request and subject to availability.
Additional charges may apply for extra beds or cots.
5

Guest Conduct

Guests are expected to respect other guests, staff, and lodge property.
Loud noise, illegal activity, or disruptive behavior will not be tolerated.
Nalala House reserves the right to refuse service or ask a guest to leave if these rules are not followed.
6

Damage and Loss

Guests are responsible for any damage to property or loss of items caused during their stay.
Nalala House is not liable for loss or theft of personal belongings.
We recommend keeping valuables secure at all times.
7

Liability

While we take every precaution for your safety, Nalala House is not responsible for injuries, illness, or accidents that occur during your stay, except in cases of proven negligence.
Guests participate in any outdoor or adventure activities at their own risk.
8

Smoking and Alcohol

Smoking Policy

Not permitted inside guest rooms. Designated smoking areas available outside.

Alcohol Policy

Responsible consumption allowed. Excessive drinking not tolerated.

9

Pets

Pets are not allowed unless prior arrangements are made with management.

10

Privacy Policy

Guest information is collected only for booking and communication purposes.
Personal data will not be shared with third parties without consent, except where required by law.
11

Governing Law

These terms and conditions are governed by the laws of Tanzania.
Any disputes shall be resolved in accordance with Tanzanian law.

Thank You

By choosing Nalala House, you agree to these terms and conditions.
We look forward to hosting you and ensuring your stay in Arusha is comfortable and memorable.